What We Collect and Why It Matters
When you open an account with us, we collect the information needed to verify your identity and process your transactions — your name, contact details, and payment method data such as your JazzCash mobile number, Easypaisa account reference, or Raast ID. We do not store your
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full wallet PIN or banking credentials; only the reference identifiers passed through to confirm a deposit or withdrawal reached your account. We also collect session data — device type, browser, IP address and the pages you visit within our platform. This helps us keep your mobile
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sessions secure, flag unusual login attempts, and make sure your account is accessible only to you. If you log in from a new device, we may trigger a one-time verification step via SMS or email before the session opens. Log data is retained for the period
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required under applicable law in the jurisdictions where we operate. If you close your account, personal data is anonymised or deleted in accordance with our retention schedule, except where a legal obligation requires us to hold it longer. We do not sell, rent or trade your
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personal data to third parties for marketing purposes. Any data shared with payment processors — including those handling JazzCash, Easypaisa and Raast transactions — is limited to what those processors need to complete your request.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.